FAQ
Q1: Are you trading company or manufacturer ?
We are a manufacturer.
Q2:What can you do if the product is broken?
Our products come with a one-year warranty from the date of acceptance. If any part breaks within this period and cannot be repaired, we will replace it with a new one. Please note that you will need to cover the shipping costs. After the warranty period, we can negotiate solutions and provide lifetime technical support for our equipment.
Q3:Why should we choose your company?
1. Our company is certified with CE, TUV, UL, RoHS, and IATF16949:2016, among others.
2. We offer advanced technical support and maintain a strict quality management system.
3. We provide efficient and timely service through email, WhatsApp, Facebook, and other channels.
Q4:What is the difference between an epoxy contactor and a ceramic contactor?
1. The sealed materials and processes differ: epoxy contactors use epoxy resin and require a baking process, while ceramic contactors use technical ceramics and require laser brazing.
2. The internal filling gases are different: epoxy contactors are filled with nitrogen, whereas ceramic contactors are filled with hydrogen.
3. The return signal function in ceramic contactors is less stable and reliable compared to epoxy contactors.